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| Purchase Tickets |
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| How to purchase tickets? |
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| You place your articles - as common in internetshops - into the shopping-cart and then move on to paying. As a new customer, you have to enter your data; if you are already registered, simply log yourself in with your customer password |
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| Afterwards, choose the desired way of payment and mode of dispatchment. You have the opportunity to add individual notes to your method of payment in a specific field - Then just accept the AGB and off goes your order! |
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| You will then receive an email with all relevant data concerning your order. |
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| What is the 100% Money-Back-Guarantee? |
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| We acknowledge, that the full trust of our regular customers can not be present in new customers - This is why we want to gain it by giving a 100% Money-Back-Guaranty: Should you not receive your purchased tickets until the day the event takes place, we will compensate you with 100% of the order value! |
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| Maybe your trust will get greater by hearing that until today, we have not had to payback 100%, because we fullfilled our pledges. |
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| What kind of tickets can I order through Smartfox Media? |
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| You will always find a large and attractive choice of events in our wide range - but should an desired event not be listed, you can state your request through our "Ticketagencies". |
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| Tickets for a few events, which will be held in the future, can already be reserved as soon as pre-selling begins, we will inform you on details such as pricing and available categories. Buying tickets is only compulsory, if you wish to change your reservation into an order. Reservations are commonly free of charge. In some cases we demand a small reservation fee, due to the fact of extrem difficulty of acquiring tickets for very special events. |
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| Experience shows, that visiting an event is often combined with a tour or small holiday. This is why we sometimes also offer packages for certain events. |
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| Why do prices differ from those printed on the tickets? |
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| We are no official ticket agency of a single organizer or presenter - we are an independent ticket agency - working for ourselves only - under certain circumstances we grant access to our database for third parties. |
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| Ventic especially offers tickets for events which are highly attractive and are sold-out via the "normal" distributing ways. These highly sought-after tickets can never be purchased by us, or by third party members for the price printed on the ticket. - Private persons and smaller ticketing offices sell these and wish to make some sort of profit. Moreover costs for adverts, hosting, programming, accountancy and the handling of payments accumulate. |
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| How can I pay at Smartfox Media? |
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| The majority of our customers purchase tickets via creditcard. Some special events can also be payed via pre-payment or wire-transfer. Please take into account, that it often takes one day until bankpayment is effective. |
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| Please acknowledge , that we are unable to accept COD-payments. |
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| How and when do I get my tickets? |
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| In most cases you will receive your purchased tickets within 5 workingdays after payment has been effected. |
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| Depending on destination, event, ordervalue and vendor, we offer different shipping-methods. Common forms are for example Express-Post and registered letter with return receipt. Some articles of our shop are in addition forwarded with a transport and ticket-refund-insurance. |
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| How can I protect myself against ticket loss or in case I get sick? |
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| Experience shows, that only in a very small number of cases tickets do get lost whilst in the shipping process. Despite this fact we recommend all our customers to effect a transport-insurance. If insured tickets get lost- you will receive a compensation delivery containing tickets for either the same category or higher. |
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| Is my data safe? |
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| The data which has been entered by yourself is securely stored behind several firewalls, which protects against unauthorized access. Your data will exclusively be used for processing your orders and will never be transmitted to a third party. |
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| Which kind of dispatch does Smartfox Media offer? |
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| You can choose between four different ways of dispatch: |
- Insured shipping with return receipt: 9,90 €
- Insured shipping: 15,00 €
- DHL/UPS: 55,00 €
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| Amsterdam, Athen, Barcelona, Berlin, Brussels, Cologne, Dortmund, Duesseldorf, Frankfurt, Gelsenkirchen, Hamburg, Hanover, Leipzig, Lisbon, London, Madrid, Milan, Moscow, Munich, New York, Paris, Prague, Rome, Stuttgart, Vienna, Zurich, |
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